About the service

We provide psychological services to support mental health and wellbeing. Your psychologist will work with you using evidence-based approaches and will discuss the proposed approach with you as part of therapy.

You are welcome to ask questions at any time.

Your consent

Your consent applies for as long as you are engaged with our service. You may be asked to complete a new consent form if:

• there is a significant change to the service or your circumstances, or
• 12 months have passed since your last appointment.

Cultural and personal safety

We aim to provide a service that is respectful, inclusive and culturally safe.

Please let your psychologist know about anything that is important to you, including cultural, spiritual or personal considerations, access needs, communication preferences, or adjustments that would help you feel safe and supported. If something does not feel right at any point, we encourage you to raise this so it can be addressed.

Fees and cancellations

• Fees are listed on our website and are payable at the time of your appointment.
• We ask you to store a credit card securely on our system to manage payments, telehealth sessions and late cancellations.
• If you cancel or reschedule with short notice and we are unable to fill the appointment, a cancellation fee may apply.
• If you are late, your session may be shorter but the full fee still applies.

Full details are in the main consent form.

Confidentiality and privacy

What you share with your psychologist is private and confidential.

There are some limits to confidentiality, including where:

• information is required by law (for example, a court order or subpoena),
• there is a serious risk to your safety or the safety of others, or
• you give consent for information to be shared with another professional involved in your care.

Your psychologist keeps clinical notes as part of your care. These records are stored securely and may be accessed only in limited circumstances, in line with legal and ethical requirements.

Records and future access

Psychological services involve the creation of clinical records. In some situations, information from these records may be accessed in the future if required by law (for example, for legal, insurance or employment matters). Any disclosure is limited to what is required.

Multiple relationships and community encounters

Because psychologists live and work in the community, you may encounter your psychologist outside of sessions, or they may work with other people you know in separate professional roles.

To protect everyone’s privacy:

• your psychologist will not acknowledge you as a client unless you initiate contact, and
• they will not discuss therapy outside of appointments.

In most cases, we avoid the same psychologist working with people who have close personal relationships (such as family members), as this can create ethical risks.

Telehealth appointments

We offer both in-person and telehealth sessions.

Telehealth can improve access and flexibility, but it may not feel the same as face-to-face sessions and technical issues can occur. While secure systems are used, there is a small risk with any online communication. You are responsible for ensuring your space is private during telehealth sessions.

Benefits and risks of therapy

Therapy can be helpful in developing insight, coping skills and emotional wellbeing. It can also feel uncomfortable at times, especially when discussing difficult experiences.

Outcomes cannot be guaranteed, and not every approach works for everyone. You are encouraged to talk with your psychologist about what is or isn’t working for you.

You remain in control of your participation and may pause or end therapy at any time.

Limits of the service and emergencies

We are not an emergency service and cannot respond to urgent matters outside of appointments.

If you need immediate help, please contact:

• Emergency services: 000
• Lifeline: 13 11 14

Feedback and complaints

We welcome feedback. If you have a concern, you can raise it with your psychologist or contact the Clinic Director. Making a complaint will not affect your care.

If needed, you may also contact Ahpra or the Psychology Board of Australia.

Important reminder

This summary is provided to support understanding only.
The full consent form contains the complete and binding terms of service and must be read and signed.